Shipping Policy

At The Nova Hub, we are committed to processing and delivering your orders safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Times

Estimated delivery times may vary depending on your location and shipping method.

• Standard Delivery: 5–10 business days
• International Delivery: 7–15 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier services, customs, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Delayed or Lost Orders

If your order has been significantly delayed or appears to be lost, please contact us at support@thenovahub.store. We will work with the relevant delivery provider to investigate the issue.

Contact

For shipping questions or assistance, please contact:

The Nova Hub
Email: support@thenovahub.store