Return & Refund Policy

At The Nova Hub, customer satisfaction is important to us. If you are not satisfied with your purchase, you may be eligible for a return or refund subject to the conditions below.

Return Period

Customers may request a return within 14 days of receiving their order, unless a different period is stated on the relevant product page.

Return Conditions

To be eligible for a return, the product should generally:

• Be unused and in its original condition
• Be returned in its original packaging where applicable
• Include all accessories and items supplied with the product
• Not have been damaged through misuse, negligence, or improper handling

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@thenovahub.store as soon as possible.

We may request photographs or other information to verify the issue and determine the appropriate resolution.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any product-specific restrictions will be stated where applicable.

Refunds

Once a returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for the cost of returning the product.

Exchanges

Where applicable, we may offer an exchange for defective or incorrect products. Please contact support@thenovahub.store for assistance.

How to Request a Return

To request a return, email us at:

support@thenovahub.store

Please include your order number, reason for the return, and photographs where relevant.

We reserve the right to refuse returns that do not meet the applicable return conditions, subject to your legal rights.